Effective Date: July 9, 2026
Welcome to Pro Realty USA (“Pro Realty USA,” “Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.prorealtyusa.com, use our services, submit forms, or communicate with us by phone, email, or text message.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Property address
- Real estate preferences
- Information submitted through contact forms
- Information submitted when requesting a home valuation
- Information submitted when scheduling appointments
- Information provided through chat or customer support
We may also automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide real estate services
- Send requested information
- Send property updates
- Provide market reports
- Improve our website
- Personalize your experience
- Provide customer support
- Comply with legal obligations
- Prevent fraud and abuse
- Send marketing communications when permitted by law
SMS/Text Messaging
- Upon messaging opt-in, the end user agrees to receive messages from ProRealty regarding building or individual unit repairs and maintenance updates. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at toll-free 888.230.1578
If you provide your mobile phone number and opt in, you agree to receive text messages from Pro Realty USA regarding:
- Appointment confirmations
- Appointment reminders
- Property information
- Listing updates
- Transaction updates
- Customer support
- Marketing communications (only if separately authorized)
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
You may receive one final confirmation message confirming your opt-out.
For assistance, reply:
HELP
or contact us using the information below.
Your consent to receive text messages is not a condition of purchasing any goods or services.
SMS Consent
By submitting your phone number through our website forms, you expressly consent to receive calls and text messages from Pro Realty USA using automated technology where permitted by law.
You may withdraw your consent at any time by:
- Replying STOP
- Contacting us directly
No Sale or Sharing of SMS Information
SMS consent and phone numbers collected for SMS communications will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing purposes.
We only use your phone number to provide the services you requested or communications to which you have consented.
Email Communications
If you provide your email address, we may send:
- Property updates
- Market information
- Company news
- Listing alerts
- Transaction communications
- Marketing emails
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Cookies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze traffic
- Measure advertising performance
- Enhance user experience
You may disable cookies through your browser settings, although some features of the website may not function properly.
Analytics
We may use third-party analytics services, including:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Other analytics providers
These services help us understand website usage and improve our services.
Information Sharing
We may share your information with trusted service providers who assist us with:
- Website hosting
- CRM systems
- Email delivery
- SMS delivery
- Appointment scheduling
- Marketing services
- Customer support
- Transaction processing
These providers are contractually required to protect your information.
We may also disclose information when required by law.
We Do Not Sell Personal Information
We do not sell your personal information.
Where applicable under state privacy laws, we also do not sell or share your personal information for cross-context behavioral advertising without providing applicable rights.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Receive a copy of your information
- Limit certain uses of your information
- Opt out of targeted advertising where applicable
To exercise your rights, contact us using the information below.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Children’s Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Do Not Track Signals
Our website currently does not respond to browser Do Not Track signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective when posted on this page.
The Effective Date at the top of this page will be updated accordingly.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Pro Realty USA
Website: https://www.prorealtyusa.com
Email: support@prorealtyusa.com
Phone: (888) 230-1578
Mailing Address:
228 Park Ave S, Ste 60704
New York, NY 10003
